Refund Policy

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

1.1 Technical Errors: If there is a demonstrable technical error on our end that causes your content generation or modification to fail, you may request a refund.

1.2 Service Unavailability: If our Services are unavailable for an extended period that significantly hinders your use, you may request a refund.

1.3 Customer’s Dissatisfaction: We may, at our sole discretion, provide a refund if you are dissatisfied with the Service for reasons beyond those stated in Sections 1.1 and 1.2, provided you can substantiate the grounds for your dissatisfaction.

2. Types of Refunds

We offer two types of refunds:

2.1 Full Financial Refund: A credit back to the original payment method.

2.2 Credits or Membership Extension: We may also offer credits or an extension to your membership/subscription on our platform as an alternative remedy.

3. Requesting a Refund

3.1 How to Request: To request a refund, contact us at our contact form at https://facy.ai/contact

3.2 Information Required: Please provide your account details, a description of the issue, and any relevant transaction or invoice numbers.

4. Processing Refunds

4.1 Evaluation: We will evaluate your request and determine eligibility within a reasonable time frame.

4.2 Approval or Denial: You will receive an email notification regarding the outcome of your request.

4.4 Processing Times: We review and decide on refund requests within 7 business days. If approved, funds typically post back to your payment method within 5–10 business days, depending on your bank or card issuer.

5. Changes to Refund Policy

We may modify this Refund Policy from time to time. Any changes will be posted on our Site with an updated “Last Updated” date. By continuing to use our Services, you agree to any revised policy.

6. How to Request a Refund

To request a refund, please contact our customer support team at facy.ai/contact . Provide your order details along with the reason for your dissatisfaction, and we will review your request and process your refund as soon as possible.

Once approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account.

7. Chargebacks

Before initiating any payment dispute or chargeback, please submit a refund request through our contact form at facy.ai/contact and allow up to seven (7) business days for our review. Submitting a chargeback without first contacting us may result in suspension or termination of your account. This does not limit your statutory rights.